Draft. Not reviewed by a lawyer yet.
Refund Policy
Last updated: 2026-10-09
Who you are buying from
Paddle is the merchant of record for every purchase and issues the receipt and invoice. Card details never pass through our servers, and refunds are paid out through Paddle. What follows is the standard we hold ourselves to when we ask Paddle to issue one.
There are two things to buy. Refunds for the Mac app ($19 once) are in App refunds — in full within 14 days of purchase. What follows is for a Philote Cloud subscription ($10 per seat per month).
Full refund within 14 days
Ask within 14 days of a charge and you get all of it back. We do not ask why. Trying it and deciding it is not for you is reason enough.
After 14 days
- Cancelling always works. You keep Cloud through the period you paid for, then the Cloud features stop. We do not refund unused days of the current period.
- Outages that are our fault and last more than a day are refunded or credited for that time. You should not have to ask — we look for these ourselves.
- Double charges and renewals you never used (no sign-in after the renewal) are refunded in full.
When a payment fails — 7 days
A declined card does not cut you off. While Paddle retries, you keep everything for 7 days. If a retry goes through, nothing changed. If none does, the Cloud features stop.
Stopping never deletes data. Subscribe again and it is all there; export (wp export) keeps working in between.
Withdrawal notice
Once delivery of digital content or a digital service has begun, statutory withdrawal rights may be limited (for example Korea's E-Commerce Act, Art. 17(2)5). Instead, Philote gives you a 14-day trial before you pay and a full refund within 14 days of a charge. This notice also appears at checkout.
Annual plans (if we offer one)
Annual payments are fully refundable within 14 days as well. After that we refund the remaining whole months, charging the months you used at the monthly rate.
How to ask
Write to [email protected] from the email address you paid with. We reply within 2 business days, and Paddle processes approved refunds. It usually takes another 5–10 days to reach your card.
You can also request it yourself from Paddle's billing portal — the link is at the bottom of your receipt email.